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Support
Calm, human support for every Mona app.
Tell us what you need and we will help you get unstuck. We keep things simple: no ticket maze, no bots, just a clear path to a resolution.
What we can help with
Account and sign-in
Trouble logging in or switching devices? We can help you recover access or update providers.
Privacy and data
Questions about encryption, exports, or data removal? We will walk you through the options.
Billing and subscriptions
Need a receipt or to manage a subscription? We can guide you to the right store tools.
Bugs and feedback
Report issues with steps and screenshots. We respond quickly and share fixes in release notes.
Contact
Email the studio
hello@mona.nycResponse time
Usually within 1-2 business days
Urgent help
Mark your email as urgent in the subject line
Need privacy details?
Our policies explain exactly what data is collected, how it is used, and how to request deletion.